Returns

Please email us to set up your return at sales@wordonfire.org.

Your order record will be retrieved by the system based on the email address you used to make the purchase. For this reason, please have the email address or the order number (example: Q######) handy when beginning the return process. We are able to accept international returns, but we are unable to generate return shipping labels from countries outside the United States. 


Policy for non-damaged, standard return orders:

Our products may be returned if they were purchased within the last 90 days, are unused, and are still in their original packaging. Original shipping costs are already collected by the shipper, and therefore the original shipping costs are not refundable.

We will provide a pre-paid return label to you. The maximum shipping cost covered will be $20. If the return shipping costs in excess of $20 to ship it to us, that will be deducted from the refund amount.*

*Meaning, if one orders 30 Bibles, and changes their mind after receiving them, it would not be good stewarding of our donor-provided funds for the ministry to cover that return shipment.

Policy for damaged items:

For damages to the item that are significant in nature, such as missing pages, large gashes in the cover, major creases in the cover, or dents, etc, please email us for a no-cost replacement.

For minor damages, like a nick or otherwise tiny blemish, or a slightly bent inward corner, or a slightly flaked embossing, these returns may be accepted but the return shipping will not be covered in order to be good stewards of the donor provided funds that make our non-profit ministry possible.

For items that are shipped in protective packaging, such as the Leather Bible, note that the outer box is meant to absorb damage in shipping, and the box should not be considered the product itself, and the box is not replaceable.